HAI Events Privacy Policy

(MIESTHELABEL PTY LTD trading as HAI Events)

1. Introduction

HAI Events (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you participate in or interact with our triathlon events and related activities.

2. What Personal Information We Collect

We may collect personal information including (but not limited to):

• Full name
• Date of birth
• Gender
• Contact details (email, phone number, address)
• Emergency contact details
• Medical or health information relevant to event participation
• Membership status (e.g. Aus Triathlon membership)
• Event entry details and race results
• Payment and transaction details
• Photographs, video, and performance data
• IP address and online interaction data (via website or registration platforms)

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you:
  • Register for an event
  • Purchase entry
  • Complete forms or waivers
  • Contact us or subscribe to communications
• From third parties such as:
  • Aus Triathlon
  • Event timing companies
  • Registration platforms
  • Medical or first aid providers (during events)

4. Why We Collect and Use Your Information

We collect, hold, and use personal information to:

• Administer and manage event entries
• Ensure participant safety and emergency response
• Verify identity, age, and eligibility
• Provide event services (timing, results, logistics)
• Communicate with participants
• Deliver marketing, promotions, and updates (where permitted)
• Comply with legal and regulatory obligations
• Improve our events, services, and participant experience

5. Disclosure of Personal Information

We may disclose your personal information to:

• Aus Triathlon and State/Territory associations
• Event contractors (e.g., timing services, photographers, medical providers)
• Insurance providers
• Government or regulatory authorities (if required by law)
• Technology and service providers (e.g., registration platforms)

Personal information is generally not disclosed overseas, however some service providers (e.g., cloud or software platforms) may store data internationally.

6. Use of Images and Media

By participating in HAI Events, you acknowledge that:

• Photographs, video, and electronic images may be captured
• These may include your name, image, likeness, and performance
• They may be used across websites, social media, promotional materials, and marketing

You consent to this use without compensation unless otherwise agreed.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include:

• Secure digital systems
• Access control restrictions
• Use of trusted third-party platforms

However, no system can be guaranteed to be completely secure.

8. Access and Correction

You may request access to or correction of your personal information by contacting us.

We will respond within a reasonable timeframe and in accordance with the Privacy Act.

9. Marketing Communications

We may send you:

• Event updates
• Promotional offers
• Sponsor information

You can opt out at any time by:

• Using the unsubscribe link in communications
• Contacting us directly

10. Cookies and Website Data

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyse website traffic
• Support event registration systems

You can manage cookie preferences via your browser settings.

11. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal and regulatory obligations
• Resolve disputes and enforce agreements

12. Third-Party Links and Services

Our website or communications may contain links to third-party platforms.
We are not responsible for the privacy practices of those external providers.

13. Complaints

If you believe your privacy has been breached, you may contact us using the details below.

We will investigate and respond promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).